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Property Management in Mount Maunganui, Papamoa & the Bay of Plenty

At Five Star Focused, we don’t just manage holiday homes, we protect your investment, elevate your guest experience, and maximise your returns.

With a background in luxury hospitality and years of local expertise, our team understands what today’s travellers expect and what owners deserve. From meticulous property care and hotel-grade presentation to direct booking strategies that boost revenue, we go beyond standard management to deliver five-star results every time.

Partner with a locally owned, boutique team that combines personal service with proven systems giving you peace of mind, stronger returns, and a property that guests love to return to year after year.

FREE APPRAISAL
038 - 16C May St Web

Guest Management

We handle all guest communications from initial inquiry to check-out, ensuring a seamless experience for both you and your guests.

  • Full Guest Support
  • Professional communication
  • Personalised check-in process

Property Care

We ensure your property is maintained and presented to the highest standard, protecting your investment and enhancing guest experience.

  • Regular property inspections
  • Quality cleaning services
  • Maintenance coordination

Revenue Optimisation

Our focus is maximising your returns. By generating more direct bookings and reducing third-party commissions, we put more income in your pocket.

  • Direct booking strategy to reduce fees
  • Multi-channel marketing
  • Occupancy optimisation
WE ARE FIVE STAR FOCUSED

Maximise Your Property’s Potential

  • Personal Service
    Your property isn’t one of thousands. It’s managed by a boutique team who knows every detail.
  • Local Expertise
    Based in the Bay of Plenty, we understand the seasonal market, guest expectations, and how to keep your calendar full.
  • Proven Results
    We focus on quality bookings, premium guests, and optimised pricing to maximise your income.
  • 5 Star Service
    From presentation to guest experience, we set the benchmark for holiday home management in Mount Maunganui and Papamoa.
FREE APPRAISAL

Local Expertise. Five-Star Standards.

At Five Star Focused, we are proud to be a locally owned and operated holiday home management company based in Mount Maunganui and Papamoa.

With a background in luxury hospitality and property management, we understand the level of detail and presentation today’s guests expect and we deliver it every time. From hotel-grade linen and five-star cleaning to proactive guest support and transparent reporting, we go beyond standard management.

We’re a dedicated team with the experience and scale to provide professional service while staying personally connected to every property. This balance means owners enjoy the confidence that their homes are cared for, while guests receive a five-star experience that drives repeat bookings.

That’s why our properties consistently achieve glowing reviews, building trust, stronger returns, and long-term success for owners.

When you partner with us, you get:

  • A local hands-on team who knows your property personally
  • Proven marketing expertise to maximise bookings (with a focus on direct returns)
  • Confidence your home is managed to five-star standards
FREE APPRAISAL

Owner Reviews

Don’t just take our word for it. Here’s what other property owners have experienced with our 5 Star management services.

4.8 ★★★★★ 253 Google reviews
Phenomenal accommodation and service, team were super responsive and helpful during my stay/
Nicole D.Google Review
Lovely apartment in a perfect location at the Mount. We really enjoyed being able to use the gym and pool, but it was also only a very short walk to the hot pools. Two car parks were a bonus as we were two groups. Easy entry and exit instructions. I can’t wait to holiday there again.
Fay S.Google Review
Had an amazing weekend staying at this apartment in Mount Maunganui. The place was clean, modern, and super comfortable, with beautiful views from the balcony. The location was perfect — just a short walk to the beach, cafes, and the base of the Mount. The hosts were friendly and easy to communicate with. Highly recommend and would definitely stay again!
Amy M.Google Review
We had a great stay. Great location . Apartment was very clean comfortable and well equipped . Chloe and team were easy to contact and provided easy instructions etc. highly recommend!
Carol M.Google Review
Chloe and the Five Star Focused were very accommodating; terrific! The property was cozy, beautifully appointed and had everything you would need. The location, right below the Mount, was amazing! Think I’ve found my perfect spot in Tauranga!
Kali W.Google Review
Great location only 2 to 3 minutes walk to Pilot Bay, main beach and the hot pools. The apartment was lovely - very clean, roomy and comfortable and we enjoyed having the outside deck and garden and also the designated carpark. The kitchen was very well equipped with salt/pepper/oil/nespresso capsules an added bonus. Would stay again.
Suzie B.Google Review
Beautiful spot. The first thing we noticed about the house is how clean it was. Exceptional. We had four adults and 2 infants and the space never felt crowded. Loads of parking. We made the use of The Sauna Project just across the road on the Sat morning. Chloe was easy to contact and thorough in her check in/check out details.
Charlotte M.Google Review
Definitely 5 stars!!! Had everything we needed, literally everything I loved it. The apartment was beautiful it felt very comfortable and homely and was close to everything we needed. Chloe was super helpful and very understanding when we needed to check out later than we had originally planned. Thank you again <3
Chloe W.Google Review
Absolutely perfect for a nice long relaxing weekend. Immaculately clean, beds comfy, easy access, handy to restaurants, Hot Pools, beach, - couldnt ask for more. Good communication and clear instructions from the host. Will definitely be back, thank you.
Accounts A.Google Review
Lovely apartment- spacious & well appointed. Locations terrific. Thanks Chloe & Five Star Focused for such professional service.
Ali V.Google Review
We had a lovely enjoyable time at the Mount. The apartment is in a great location to the Mount, cafes, hot pool and shops. Great for walks along the beach and around and up the Mount.
Naomi A.Google Review
Such a relaxing space that was immaculately presented and had everything we needed. Everything was so clean which we appreciated and had a lovely stay.
Cathy HaworthGoogle Review
LIST YOUR PROPERTY WITH US

Holiday Home Property Managment across the Bay of Plenty

  • Mount Maunganui – Holiday homes and apartments at New Zealand’s most iconic surf beach.

 

  • Papamoa – Spacious, family-friendly homes just minutes from the sand.

 

  • Tauranga & Beyond – Central city apartments and coastal townhouses.

 

Wherever your property is, we market it to the right audience and ensure it delivers consistent, five-star performance.

FREE APPRAISAL
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Why Choose Five Star Focused

 Maximise Occupancy Rates

Our strategic approach ensures your holiday home achieves the best possible bookings throughout the year.

 Uncompromising Cleanliness

We maintain exceptional standards of cleanliness so every guest arrives to a pristine property.

 Seamless Guest Management

From communication to expectations, we handle every detail so guests enjoy a memorable and stress-free stay.

 Proven Expertise & ROI

With years of property management experience in Mount Maunganui and Papamoa, we focus on delivering strong returns on your investment.

Peace of Mind for Owners

Whether you live locally or abroad, we manage your property with pride and respect, giving you confidence and ease.

 Hassle-Free Experience

We take care of everything from maintenance to guest satisfaction, making ownership seamless and worry-free.

Ready to list your property?

Get in touch today for an obligation free chat about how we can help you achieve better returns and peace of mind with your property.

 

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  • Property management Papamoa
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Contact us today to discover how our boutique holiday property management service can deliver five-star care for your home and premium returns for you.

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Frequently Asked Questions

Simply complete our appraisal form or get in touch by phone or email, and we’ll arrange a free consultation. From setup to launch, we take care of everything.

We manage holiday homes, apartments, and townhouses in Mount Maunganui, Papamoa, Tauranga, and the wider Bay of Plenty.

Yes of course. You’ll have access to an online owner portal to block dates for family and personal use.

Our background in luxury superyacht and holiday property management means we deliver meticulous attention to detail. We combine local expertise with five-star service so every guest has a seamless, memorable stay.